McBean & Co Design developed a strategic vision for Kotara Super Centre that responded directly to its local community and context. The centre presented as a predominantly hardscape environment, and the opportunity was to soften, humanise and enrich the customer experience by bringing nature meaningfully into the outdoor mall.

The scope included outdoor activation and placemaking initiatives, custom furniture design, curated artwork installations with local artists and the creation of defined seating zones to support comfort, dwell time and cross-shopping. Landscaping and layered planting were introduced to improve legibility and create a safer, more cohesive customer journey.

A series of bathroom refurbishments further extended the experience, incorporating artwork and lush greenery to create unexpected moments of calm and care within a retail setting.

Through the integration of art, nature and functional upgrades, the strategy enhanced ambience, strengthened community connection and supported leasing appeal, customer engagement and long-term asset performance.